Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Delivery times vary based on your location and shipping method, but most orders arrive within 5–10 business days after shipment.
Click on the “Create Account” or “Sign Up” option on our website. Enter your details, including your email address and password, and follow the prompts to complete registration.
If your order has not yet shipped, contact us immediately to update your shipping address. Once the order has been dispatched, we may not be able to make changes.
After your order ships, you will receive a confirmation email with a tracking number. Use that number to monitor your shipment’s progress.
No. We do not store your credit card details. All payments are processed securely through trusted payment gateways.
Sales tax is applied where required by law, based on your shipping location and applicable regulations.
We offer international shipping to select countries. Availability will be shown at checkout. Please note that import duties, taxes, or customs fees may apply.
Depending on product availability and warehouse locations, your order may ship in multiple packages. If so, you will receive separate tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all original packaging. Refunds, exchanges, or store credit may be offered depending on the situation
If you received an incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.
If your order arrives damaged, contact us immediately with photos of the item and packaging. We will quickly resolve the issue with a replacement or refund.
Once your return is approved, we will provide the correct return address and instructions via email. Please do not send items back without authorization.
You can reach our support team via email or through our contact form. We aim to respond within 24–48 hours on business days.
Contact us immediately. If your order has not shipped, we can update the address. If it has already shipped, additional fees may apply to reroute the package.
Orders can only be changed or canceled before they are processed or shipped. Please contact us as soon as possible for assistance.
Pre-orders may be available for select items. If enabled, you will see a pre-order option on the product page. Otherwise, please sign up for restock notifications.